Sevac has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. We expects that all donors will exercise due care and diligence while making donations. We also recognizes that a donation may be made erroneously or donors may change their mind. We will examine request for refund of donation and endeavor to make the refund. We may also seek proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donation.

Sevac is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.

If you would like your donation to be refunded, you must request Sevac in writing or by email for a refund at the following address: -

SEVAC Mental Health Facility
135A, Vivekananda Sarani
Thakurpukur
Kolkata-700063, India
Email: sevacindia@gmail.com

Your refund request must contain the details such as name, date of donation, amount of donation, mode of donation i.e. Credit/Debit Card or Online Payment or ECS/NACH donation and should reach Sevac office within 7 (Seven) days from the date on which you made the donation i.e.:

The date on which you Made the donation online, electronically or through other means, OR

The date on which you Handed over the cheque / demand draft to Sevac or someone authorised by Sevac for this purpose, OR

The date on which you Despatched the cheque / demand draft to Sevac by other means.

The refund process may take time 7 to 30 working days depending on the availability of the information from third parties
such as Payment Gateway, Banks, etc. through which transaction is done.